Halifax apologises for wrongfully telling customers its base rate had changed

Mortgage giant Halifax has apologised after sending emails in error to customers.

Halifax wrongly told customers that the Bank of England base rate had changed.

The emails, which said “the Bank of England base rate has changed today”, were sent out ahead of the Bank’s next interest rate decision on Thursday this week.

Customers of Halifax and Lloyds Bank, which is in the same banking group, were affected by the blunder.

“We are emailing customers today to apologise and confirm that there are no changes to their mortgage or rates,” Halifax wrote.

The base rate is currently set at 0.75% after a string of recent hikes, and there has been speculation that it may be poised to edge up further amid high inflation.


Leave a Reply

Your email address will not be published.