Bezos admits Amazon failed to care for its employees Inc needs to do better at taking care of its employees, Jeff Bezos said in his final letter to shareholders as chief executive officer of the online retail giant.

Bezos’ comments came just days after Amazon warehouse workers in Alabama voted against forming a union by a more than 2-to-1 margin – a major win for the retailer that has fiercely resisted unionization for decades.

Amazon, the second-largest private employer in America, has been criticized by some of its 800,000 employees for having harsh working conditions.

Bezos pushed back against that criticism in his letter, saying that reports that the company’s workers were treated “as robots” were inaccurate.

Bezos, who is stepping down as CEO of the company he founded 27 years ago later in 2021, said he planned to work on how to make Amazon’s workhouses safer in his new role as executive chairman.

Andy Jassy, head of the company’s cloud division Amazon Web Services, will take over as CEO.