Zoom apologises after being hit by partial global outage

Zoom, the video conferencing app that has proved very popular with people working from home during the coronavirus pandemic, has suffered a partial failure that left thousands of people in the US, UK and across the world unable to connect to work meetings or classes.

The California-based company behind the app apologised to customers and said it was working hard to fix the problem that had left users “unable to start and join Zoom meetings and webinars”.

“We are in the process of deploying a fix across our cloud. Service has been restored already for some users. We are continuing to roll this out to complete the fix for any users still impacted,” Zoom Video Communications said on its website on Monday.

The heightened use of the company’s video meeting software during the pandemichas sent its shares up more than 300% so far this year. More than 300 million people used the service in April at the height of global lockdowns.

Outage tracking website Downdetector showed more than 15,000 reporting incidents with Zoom earlier on Monday.

Susannah Streeter, senior investment and markets commentator at retail investment platform Hargreaves Lansdown, said: “Zoom has been the poster child for video conferencing during the pandemic but, as millions of new customers logged on all over the world, the platform was hit by a number of security, reliability and privacy problems.

“The company’s founder and chief executive Eric Yuan introduced a 90-day plan to address privacy and security concerns, but today’s outage, which has mainly affected the east coast of the US and parts of Europe, shows that problems persist.

“Zoom’s share price has almost tripled since the start of the pandemic, but for sustained growth to continue it will have to show investors that it can be relied on to ensure its core customers don’t drift towards the likes of Microsoft Teams, Google Meet and Cisco’s Webex.”

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