Australia’s Australian Competition and Consumer Commission, ACCC, the country’s competition watchdog said Vodafone has agreed that it overcharged its customers for digital contents.
The competition watchdog said Vodafone admitted that it overcharged for content offered by the telecom carrier’s third-party billing service.
The overcharging was said to have taken place for more than five years. Vodafone said it will refund all the money wrongly taken.
ACCC’s Chairman Rod Sims said: “Through this service, thousands of Vodafone customers ended up being charged for content that they did not want or need, and were completely unaware that they had purchased.”
We accept that some of our customers were provided with Direct Carrier Billing services they did not want and we’ve taken steps to prevent that happening again,” a Vodafone spokesperson said in an emailed statement to Reuters.