After several months of trying to salvage its image before it’s customers and aviation regulators, Boeing has finally admitted its mistakes.
Boeing’s CEO, Dennis Muilenburg told journalist nin Paris that the company made some mistakes in alerting its customers and regulators on the malfunction of the safety indicator in the 737 cockpit.
Indonesia’s Lion Air and Ethiopian Airways lost over 346 people after two of their planes crashed.
Mullenberg said Boeing’s communication with customers was “was not consistent and that the ‘mistake’ was unacceptable.”
Boeing’s 737 Max 8 aircraft have been grounded globally by airlines and aviation authorities since the Ethiopian Airways signalled a faulty safety indicator must have caused the crashes.
Apart from brand image damages, Boeing will have to make provisions for compensation payments requested by several airlines.
Four of China’s major airlines have filed a compensation demand from Boeing citing losses they incurred due to the grounding of their fleets.
Last week, Qatar Airways said its subsidiary, Italy Air will request for compensation as a result of losses suffered after four of its fleets we’re grounded.