British Airways issues apologies after hackers hit 380,000 customers

british airways

UK’s largest airline, British Airways has been pressured to issue an apology after the airline admitted that 380,000 payment details of its customers were hacked.

British Airways said in a statement that:

“We are investigating, as a matter of urgency, the theft of customer data from our website and our mobile app. The stolen data did not include travel or passport details.

No British Airways customer will be left out of pocket as a result of this criminal cyber attack on its website,, and the airline’s mobile app.

The airline has guaranteed that financial losses suffered by customers directly because of the theft of this data from British Airways will be reimbursed, and is recommending that customers contact their bank or card provider if they made a booking or change to their booking between 22:58 BST August 21 2018 and 21:45 BST September 5 2018.

We understand that this incident will cause concern and inconvenience. We have contacted all affected customers to say sorry, and we will continue to update them in the coming days. British Airways will not be contacting any customers asking for payment card details, any such requests should be reported to the police and relevant authorities.

British Airways continues to investigate with the police and cyber specialists, and has reported the data theft to the Information Commissioner.”

The parent company of British Airways, International Airlines Group, has responded that the date breach has been blocked. However, its share price fell by 3% after the matter came to light.