Samsung Galaxy Note 7 will no longer be produced following series of complaints from customers about the phone battery exploding, and this will be the final decision according to the company.
Samsung issued a regulatory filing to say it would no longer be producing the handset. “Taking our customer’s safety as our highest priority, we have decided to halt sales and production of the Galaxy Note 7,” the company said in an official statement.
Please find the release below:
”We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
”We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.”
Earlier, the company ordered that the sales of Samsung Galaxy Note 7 be halted while they try to figure our the root cause. The crisis has left Samsung scrambling to figure out the cause of the battery fires and to explain how a company known for manufacturing expertise could have missed such a critical product flaw twice. Samsung originally blamed one battery supplier for the problems and switched to an alternative company, but it is now investigating the issue again.
Samsung’s announcement came after consumers reported problems with supposedly safe phones in the U.S. and China, and wireless carriers such as AT&T Inc. and Australia’s Telstra Corp. halted sales. In one case, a Southwest Airlines Co. flight from Louisville, Kentucky, was evacuated because a replacement Samsung Galaxy Note 7 began dispersing smoke and burned carpet flooring.
We wait to see how the company will handle the cases of customer who already own the phone, probably another exchange might be the solution.