Thomas Cook cedes hotel, booking services to Expedia

Thomas Cook cedes hotel, booking services to Expedia

Thomas Cook said it entered into a strategic alliance with Expedia where the latter will become the preferred provider of hotels for Thomas Cook’s complimentary city and domestic holiday business as well as handle booking services.

The company said in a statement that the multi-year agreement will provide Thomas Cook customers with over 60,000 more hotels in global city and European domestic locations than currently on offer, all of which will meet Thomas Cook’s standards for quality and value, as well as health and safety. The agreement will also enable Thomas Cook to significantly reduce the cost and complexity of its city breaks and hotel-only business.

Expedia will use its technology to deliver bookings for city and domestic hotels, either on their own or as part of a city break dynamic package, through Thomas Cook’s primary websites, contact centres, stores and distribution to affiliated travel agents.

Additionally, the agreement gives Thomas Cook the option to offer its core sun and beach package holidays on Expedia sites globally, broadening its distribution reach.

Thomas Cook Chief Executive, Peter Fankhauser, said: “The combination of Expedia’s portfolio of hotels and best-in-class online technology will transform Thomas Cook’s city breaks and hotel-only offer for customers while helping the business take an important step forward in delivering our strategy for profitable growth. Joining forces with a company that has the global reach and expertise of Expedia will allow Thomas Cook to further simplify our systems and processes. At the same time, this will free us up to focus on holidays to our own-brand and selected partner hotels in sun & beach locations where we know we can really make a difference to customers. I am confident this marks the first step in a long-term and mutually beneficial relationship with Expedia.”

Expedia Brand President, Aman Bhutani, said: “We’ve always had profound respect for the Thomas Cook brand and we believe that our coming together will enhance our abilities to help more people to get out and see the world, while enhancing each of our competitive positions in the European market. Expedia’s Global Partner Solutions business brings to life the ability to leverage the strength of our technology and operations for our partners, powering leading brands with private label booking engines, agent tools, web services and operations for all travel products, including lodging, flight, package, and car rental.”

This new deal with Expedia is a major step forward in Thomas Cook’s Group-wide transformation programme and follows the announcement in August 2016 of a hotel sourcing deal with Webjet Limited, covering the bulk of Thomas Cook’s complementary sun & beach hotel offering.

By completing this second stage in the reorganisation of its complementary hotels business, Thomas Cook will be able to focus on strengthening its core sun & beach holiday offering, while at the same time providing customers with a wider selection of hotels as well as an improved booking experience. The agreement with Expedia will also help to reduce the complexity of Thomas Cook’s business, acting as a catalyst to significantly simplify and streamline operations across its 16 source markets.